1. Scope
This Refund Policy covers Pratulogy astrology appointment fees and Raksha Kawach product orders. Appointment rules and physical-product rules are set out separately below. Please read the section relevant to your purchase.
2. Consultations already provided
Once a consultation has been provided, fees are non-refundable, except where a refund is required by applicable law or expressly promised by Pratul in writing. A different expectation or dissatisfaction with a prediction does not, by itself, entitle a client to a refund where the agreed service has been delivered, including addressing queries, explaining the astrological reasoning and providing relevant remedies. This policy does not exclude remedies available under mandatory consumer law.
3. No-shows and rescheduling
If you cannot attend, you may request rescheduling, subject to availability. Fees are not forfeited for a no-show, but a no-show does not qualify for a refund under the standard policy. Please contact Pratulogy to arrange another appointment.
4. Written refund commitments
If Pratul has expressly promised a refund in writing, the request will be considered in accordance with that written commitment. Please include a copy of the commitment when contacting us.
5. Refund requests
Contact pratulogy@gmail.com with your name, consultation type, appointment date, payment reference and the reason for your request. Do not send card numbers, passwords, OTPs or other payment credentials. Providing these details allows the request to be reviewed; it does not automatically establish eligibility for a refund.
6. Your legal rights
Nothing in this policy excludes a refund or another remedy required by applicable law, limits statutory consumer rights, or prevents you from using a lawful complaints or dispute-resolution process. Read this policy together with the Terms & Conditions and Privacy Policy.
Raksha Kawach: returns & cancellations
For Raksha Kawach product orders, you are eligible for a 100% refund if you cancel before the designated Muhurat date. To request cancellation, contact @pratulogy on Instagram and provide your Order ID and full name.
Once an order has been shipped, the standard policy does not permit returns, exchanges or refunds. This does not exclude remedies required by applicable law.
The existing product listing does not specify the cancellation outcome after the Muhurat but before dispatch. Please contact Pratulogy for clarification before placing your order.